As the name indicates, Business Process Outsourcing (BPO) would mean outsourcing entire business processes.  These are generally non-technical in nature and their growth follows in the heels of traditional manufacturing as well as software development outsourcing.

Milan Solutions takes on full UK responsibility and offers Dual Shore solutions to your BPO needs.  This means retaining ownership, project responsibility and accountability in the UK, whilst execution happens in an offshore environment.  In fact, the best of both worlds. Examples of BPO solutions that we offer include:

• Call Centre Solutions (<50 seats)
• Core Business Processes
• Departments like accounting
• IT Enabled Services

Outsourcing Business Processes

Milan Solutions is able to bring you a wide range of BPO (Business Process Outsourcing) solutions via our multi-partner approach (see DualShore).  This section deal with specific in-house business processes.

Our solutions extend across all strata of BPO, technology and consulting and can be applied to organizations in industries as diverse as banking & finance, insurance, retail, telecom, information technology, travel and hospitality.

Our highly specialized BPO expertise enables Milan Solutions to cost-effectively align practical solutions with the specific outsourcing strategies and needs of our client base. In addition, Milan Solutions has built a robust infrastructure consisting of state-of-the-art facilities strategically located throughout globe. Our facilities are staffed by employees who continuously out-perform client expectations.

Milan Solutions’ delivery platform is further strengthened by the collective experience of our executive management team. Spanning numerous industries and specialties, their proven knowledge provides our clients with increased value and a strong framework for success.  i The entire Milan Solutions’ team, from executives to front-line agents, puts the customer first.

Milan Solutions impacts your business by seeking to reduce costs while consistently maintaining superior levels of service. Our solutions extend across all strata of BPO, technology and consulting.  We are able to offer you the following solutions:

• Accounting Services (Invoices/AP/AR/Reconciliations)
• Payroll Services (Payroll, Records Management, Policies)
• Transaction Processing (credit/debit cards/claim processing etc.)
• Email and Helpdesk/Chat Solutions (via the web)
• Tax Return completions
• Pensions Administration
• Document and Forms Management (Financial, Market Research, Healthcare etc.)
• Litigation Support Services
• In-house Publishing Services
• Document Management and Workflow Solutions (FileNet, Hummingbird, HandySoft)
• Data Warehouse and BI Solutions (data cleansing, profiling, ETL/OLAP  - Ascential, Cognos)
  

Contact us to explore how we can help you.